Promoting telecare services across London and beyond
Latest News
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LONDON TELECARE'S NEW MANAGEMENT COMMITTEE MEETS Updated : 23/07/2010 Ealing Telecare’s Leslie Morson hosted the first meeting of London Telecare’s new Management Committee which met for the first time on Friday 23rd July. The Committee seeks to represent Members’ interests and act as a forum for the planning of events, meetings and workshops, for the benefit of members. It will also guide policy for the group and ensure that London Telecare remains one of the leading authorities on how to maximise the effectiveness of telecare and telehealth services for the whole community. Pictured (l.to r.) are Doug Miles (Chairman, London Telecare), Suzette Simon (Merton), Gerry Allmark (Newham), Raffaella Somma (Lambeth), Mark Baker (Elmbridge Borough Council, Surrey), June Curran (Lewisham), Leslie Morson (Ealing), and John Chambers (Director, London Telecare). 
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CIRRUS HOSTS LONDON TELECARE EVENT ON 'THE FUTURE OF TELECARE' Updated : 14/07/2010 On Wednesday 14th July 2010 more than 35 London Telecare members debated the future of telecare services in London at a seminar held in London. Gathering at Vinopolis on London’s South Bank, three industry figures presented their views on what will shape telecare in 2010 and beyond. The panel of speakers were: • Claire Mitchell, Department of Health discussed The Fast Track Implementation Programme for Assistive Technologies. • Raffaella Somma from Lambeth Borough Council - shared her Business Case Preparation for Telecare which outlined the steps involved in securing funding. • Carl Atkey, Head of CarelineUK and Technical lead for Cirrus outlined the implications for Telecare imposed by Next Generation Networks. 
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PANEL & DISCUSSION Updated : 14/07/2010 Chaired by Doug Miles, Chair of The London Telecare Group, the panel contributed to a lively debate on a wide range of topics with questions posed by guests. The implications of BT having formally announced it is abandoning its current plans for BT21 CN were strongly debated. Carl Atkey Head of CarelineUK and Technical lead for Cirrus, comments: “This move by BT is a significant development for the industry. However, with a number of other Next Generation Networks (NGNs) including Virgin Media, SKY and TalkTalk, which all share similar characteristics to the BT21CN network, being NGN/BT21CN compliant is still key. Telecare service providers who still have non-BT21CN complaint equipment could be at risk of intermittent alarm communication failures.” A key point that was highlighted was that the majority of alarm receiving centres are supported by the BT network, alarm calls from service users using other telephone service providers must transition across networks. This increases the risk that alarm equipment will fail because of the increase in complexity of the path taken by the alarm signals over the networks. Carl Atkey continues: “It is recommended that telecare service providers collect and record information from service users in relation to the supplier of their telephony provision. Where this is other than BT, reference should be made to the terms and conditions of the contract with the service user to determine whether that telephony supplier’s service supports social alarms. If the terms and conditions indicate that social alarms are not supported, the service user should be informed that there is a potential risk that the social alarm, when used, may not get through to the monitoring centre”. 
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VINOPOLIS WINE TASTING Updated : 14/07/2010 Following the discussion all were invited to stay for canapés and wine with guests then enjoying an introduction to wine tasting and a wine testing challenge. Our congratulations go to the overall winner, Kathy Grafham from the Croydon Careline service. 
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Quarterly Meeting & AGM 2010 Updated : 21/05/2010 On Friday 21st May, around 30 members gathered at Westminster City Hall for the Quarterly Group Meeting, to hear an AGM review of the past year from Chairman Doug Miles, an overview of the Accounts by John Chambers, and a presentation from Paul Inward (pictured) of Buying Solutions. There was plenty of discussion in open forum about matters of common interest between members, and full Minutes of the meeting will be circulated in due course. Members wishing to have a copy of the Financial Statements of London Telecare Ltd should request this by email to doug@londontelecare.com 
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MarketPlace Event: 26th February 2010 Updated : 15/03/2010 Over 40 telecare professionals gathered at the Enterprise Rooms in Westminster to see and discuss the latest developments in the industry. There were 12 equipment providers showing a selection of their latest products and services – all Support Members of London Telecare. The morning offered London Telecare members a unique opportunity to network and ask questions about all those issues which would otherwise involve setting up individual meetings with their suppliers. We've had many comments back after the event congratulating all concerned on how useful it was to be able to spend just one morning covering so many manufacturers and their products. “A quick and big thank you for yesterday’s success! Everyone was so interested and interesting, great organisation and really good attendance,” wrote one leading GPS supplier. "I must congratulate you on another very good MarketPlace Event. We made 9 appointments within two and a half hours which is well ahead of expectations," wrote a leading distributor. Meeting friends old and new, informative, no pressure, totally informal - and completely free to members!
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WINTER QUARTERLY MEETING 29th January 2010 Updated : 01/02/2010
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AUTUMN QUARTERLY MEETING 16th OCTOBER 2009 Updated : 21/12/2009 Although numbers were slightly down for this meeting, nevertheless over 25 members contributed to the morning’s business. Benchmarking was the most hotly debated issue and Doug Miles has been set the task to come up with a formula that members will use. The group also enjoyed presentations from DH Care Networks (Mike Clark), Verify & Locate (Harbeer Danga) and STT Condigi (Jeremy Deage). The next quarterly meeting at City Hall, Westminster is Friday 29th January 2010. 
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SUMMER QUARTERLY MEETING 24th JULY Updated : 12/08/2009
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MARKET PLACE WORKSHOP GREAT SUCCESS Updated : 16/07/2009 Over 30 London Group members attended the Market Place Workshop and Mini-Exhibition on Friday 10th July at Westminster City Hall. This unique opportunity to view, handle and discuss new telecare and telehealth products and services was a great success for both members and exhibitors. "Thank you very much for organising the Market Place event on Friday. It was very informative and we had some very useful discussions" - was just one of the comments we received. These companies were all represented: - 'Safe Presence' Status Monitoring System - Cirrus Communication Systems - TyneTec - Enterprise Plc - Chubb Community Care - Choose Independence - Verify & Locate - Just Checking - Tunstall Healthcare - Centre for Housing Studies (Raffaella Somma-Mullins) - STT Condigi - Bosch Don't forget to attend our next quarterly Group meeting on 24th July at Westminster City Hall starting at 9.30am. You can download a pdf of the Minutes of the April Group meeting in the Members' Area. An especially warm welcome is extended to our new Associate Members from Surrey County Council, East Sussex CC, and Slough District Council. An Agenda for the next quarterly meeting has been circulated, but can also be found in the Members' Area. Membership invoices for the period up to March 2010 have been issued, and payment for some of these has now been received, which is much appreciated. Please check with your Accounts Dept. to make sure that your subscription has been paid. |
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Quarterly Meeting and AGM Updated : 28/01/2009 The Annual General Meeting of London Telecare took place on Friday 23rd January 2009 at Westminster City Hall. Over 40 members and guests attended, and were presented with reports detailing the first successful year of London Telecare's incorporation, together with plans for the year to March 2010. There was general agreement that great progress had been made in co-ordinating the exchange of information and experience between the boroughs' telecare services. The poster publicity and marketing campaigns had been well received, and the new 'falls' campaign poster had already produced enquiries through the 0800 phone number answered by Lewisham's Call Centre.  Group members share ideas in a lively debate. Presentation: A presentation by Chubb Community Care followed the formal AGM business, and there was then an informal question and answer session on the range of telecare equipment shown and its various applications. The meeting ended at 1pm.  (l. To r.) Guests from Chubb Community Care Malcolm Tyler and Stuart Carroll (who made the presentation) with LT Chair Doug Miles. |
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New Posters for the New Year! Updated : 08/01/2009 Between 29th December and 12th January, 184 poster sites around London have been displaying our new 'Falls' poster, re-assuring Telecare users that if a fall happens - 'You are not alone - even though you may be on your own!' By just pressing a call button, help is at hand, 24 hours a day, every day of the year. |
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London Telecare Workshop Updated : 26/11/2008 An exclusive preview of the new TSA Code of Practice was given by Trevor Single at our Workshop on Friday 31st October. Around 30 members attended the event, which took place at the Enterprise Rooms, Westminster. Several comments were made, including some of the terminology used in the new Code, giving Trevor useful initial feedback from members. |
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Quarterly Group Meeting a Full House Updated : 26/11/2008 The 24th October meeting of London Telecare Group was packed out - with probably the best attendance of in the Groups history. Over 30 London Telecare members were able to catch up on the latest telecare news, including presentations from Buddi and my Amego, and reports on marketing, finance and CSIP news from Mike Clark (pictured). Full details will shortly be circulated to members as Minutes. |
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TSA Conference and Exhibition 2008 Updated : 26/11/2008 The 2008 Telecare Services Association Conference and Exhibition at Brighton in November was a great success, hailed as the largest ever gathering of telecare and telehealth professionals in the UK. London Telecare Group was represented by an attractive exhibition stand showing our latest posters and marketing materials. Enterprise plc sponsored this year's stand, and took the opportunity to showcase their innovative Gas and CO Alert Unit. The stand was visited by delegates from all over the UK, and even attracted a visitor from New Zealand. Doug Miles and John Chambers additionally ran two workshops on the direct marketing of telecare to the public focussing on the use of bus shelter and shopping precinct posters, which have created great impact around London. Over 60 delegates attended these workshops where the 'back to basics' approach was well received. It is hoped that these ideas will be followed up around the country using London Telecare's unique approach. |
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London Telecare goes to NHS Direct at Beckenham Updated : 22/09/2008 Our visit to the Beckenham Call Centre on 17th September was very informative and has opened up a number of areas of partnership working. Adam Duncan, the Regional Director of Nursing presented the facts and figures on how the centre handles its calls, along with Tracy Sibley, the Service Delivery Manager. Chrys Short, Regional Head of Operations agreed that there was great potential for closer links, particularly in responding to the needs of telecare's primary client base of older and more vulnerable people, often living alone. The outcome of the meeting is that the working party will now establish a pilot project to explore areas of mutual benefit, and report back to LT members. We shall be preparing an agenda for further working party meetings, and would welcome comments and suggestions from all interested members. |
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SUPRA UK KeySafe Workshop - Friday 5th September Updated : 15/09/2008  Venue: The Enterprise Rooms, 20 Great Peter Street, Westminster, SW1P 2BU. Time: 9.30am - 12.30pm. This first workshop of the new season was a great success, attended by an enthusiastic group of members. Helen Clarke and Simon Gould of Supra took us through the range of KeySafe products, some familiar and some surprises. There was plenty of time to try out the products, and a lively question and answer session was followed by a tasty buffet lunch, provided by our hosts for the morning, Andy Curtis and Enterprise plc. There has been some great feedback from this workshop - so don't miss the next one! 
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London Telecare features in TSA Conference : 3 - 5 November Updated : 22/08/2008 Come to Brighton in November and join in the largest single UK gathering of telecare and telehealth professionals this year. London Telecare will be there represented by Doug Miles and John Chambers who are running a 'Spreading the Word' workshop. Click here for full details of the Conference. |
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TSA New Code of Practice Workshop - Friday 31st October Updated : 22/08/2008 Venue: The Enterprise Rooms, 20 Great Peter Street, Westminster SW1P 2BU. Time: 9.30am - 12.30pm. Details will be emailed to all members of London Telecare in the next few days. |
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Hundreds of new Poster sites around London Updated : 21/08/2008 Between February and August 2008, nearly 1300 our new 'pinboard' posters have been displayed around London's 32 boroughs and beyond, to create fresh awareness of telecare and careline services - uniquely focusing on those who need them most. Some of those posters have been seen in the Carlton TV area around London, gaining more awareness for people travelling into the capital. More posters coming soon! |
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London Telecare Group met at Westminster City Hall Updated : 14/02/2008 Over 30 members of the London Telecare Group met at Westminster City Hall, Victoria Street on Friday 8th February, for their quarterly input of the latest developments in telecare.  We saw a presentation by iTelecare's Tim Craig and Carl West of MediaGrids, who demonstrated the technology now available in the UK, following a scheme in Holland. With their minutes of the meeting, Group members will receive details of an introductory offer from iTelecare to run a pilot scheme in the UK.  4. The meeting was a great success with lively question and answer sessions with the speakers. Mike Clark from CSIP reported on the recent Telecare Results presentations around the country, at which the London marketing initiatives were presented.  |
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London Telecare was launched ! Updated : 07/11/2005 London Telecare is now the new name for London Carelines, representing the marketing of the various Telecare Services provided to their local communities by London's 32 boroughs. This striking poster was one of 40 posters that went up all over Croydon at the time of the launch. These poster sites are operated by JCDecaux in many London boroughs, and local boroughs' Telecare Services can book space in advance, usually at no cost, by contacting their local Council publicity department. However demand for local services advertising is heavy, so an early application is recommended. |
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